Customer Success & Experience Change Manager

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion, and all the things that make you, you.

SKILLS & REQUIREMENTS:

• Preferred qualification: Certified Change Management Professional.
• Demonstrated leadership skills, with the ability to influence stakeholders effectively.
• Exceptional oral and written communication abilities.
• Minimum of 5 years of experience in a change management role.
  Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
  Note:

ROLE:

Are you passionate about helping people adapt to change? Are you good at inspiring change? As a part of the Customer Success & Experience (CSX) Team at Splunk, you will be focused on the impact of change on our people. You will help us to create, deliver, and maintain change management strategies across all of our programs. This role sits within the CSX Strategy, Planning & Management team that reports to the Chief Customer Officer and creates, plans and executes the priorities of the broader CSX Org which includes Customer Success, Professional Services, Education and Technical Enablement, Support, Technical Strategy & Innovation functions.

KEY RESPONSIBILITIES:

• Develop comprehensive change management plans for projects and/or change initiatives within the CSX organization.
• Collaborate closely with Business Analysts and Program Managers to assess the impact on various segments of the organization.
• Implement an effective organizational change methodology applicable across CSX.
• Evaluate the anticipated impact of planned organizational changes.
• Identify potential risks and devise strategies for mitigating them.
• Anticipate and address resistance to change proactively.
• Collaborate with CSX Technical Writers to ensure consistency in communications.
• Define clear success metrics for evaluating the effectiveness of change management efforts.
• Provide timely reporting and updates to management and project teams.
• Offer regular coaching sessions to other CSX Managers on managing the effects of change within their teams.
• Collaborate with fellow AMER, EMEA, and APAC Change Leads to build a Change network within the CSX organization to foster a culture of continuous improvement.