Customer Success Manager

at  AeroCloud Systems

AeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced by airports across the globe.
AeroCloud’s Intelligent Airport Management System (iAMS) and Flight Management System reduce manual inputs and centralise data, making it available to all members of airport stakeholder groups. Inspection, Lease and Asset Management systems support on-site logistical planning. In addition, Common-Use Passenger Processing and Self-Service solutions and our Mobile Bag Drop app help airports efficiently manage the ups and downs in daily passenger numbers.
Our platform is 100% cloud-native, and users can access it anywhere, anytime, and on any device. We configure all modules within the Cloud and deliver remote updates quickly and easily; users can access AeroCloud’s software via a web interface, removing the need to access a local network. Airports can depend on our cloud-hosted platform’s security, fast processing speeds and scalability.

ABOUT YOU

We are looking for a Customer Success Manager to report directly to the Customer Success Lead. This role will have no direct reports and will be based in the Stockport office with a hybrid working model.

As a Customer Success Manager at AeroCloud, you’ll be pivotal in ensuring our customers success with our cutting-edge airport technology solutions. You’ll act as the primary liaison between AeroCloud and our customers, providing expert guidance, support, and training to help them maximize the value of our products. Your responsibilities will include supporting the onboarding of new clients, understanding their unique needs, monitoring their progress, and proactively addressing any issues to ensure their satisfaction and retention. You’ll collaborate closely with our sales, product, and support teams to deliver a seamless and exceptional customer experience, driving customer loyalty and long-term success.