Customer Success Manager

at  Alteryx Inc

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Role:
Alteryx is seeking a Senior Strategic Customer Success Manager (CSM’s) to serve and develop uniquely strong customer loyalty. The SR Strategic CSM will be able to articulate how the customer is at the center of every decision. They drive customers through our success cycles by proving domain expertise and earning trust among customer main points of contact. SR Strategic CSMs create and maintain bonds with our customers that fuel customer success, retention, growth, renewal, and advocacy. Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Alteryx products to achieve their desired outcomes. The results of a CSM’s efforts should lead to healthy, adopted, referenceable customers that achieve value-based outcomes and are eager to expand their use of Alteryx across their organization. In addition, the Senior Strategic Customer Success Manager will work to anticipate customer concerns or challenges proactively and implement or create best practices to address them. This role will also thrive in coaching and mentoring CSMs and Strategic CSMs in competencies including domain expertise and customer centricity. This position is remote-friendly.

Responsibilities:

• Driving Customer Adoption - Anticipate customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are successful with Alteryx platform. This requires history and insight into current license versions and best next steps for strong customer health and architecture
• Delivering Value-Based Outcomes – Consistently presents value propositions and business cases that are compelling from the customers perspective and differentiates from competition. Ensure value is being delivered so customers can quantify and justify their investment
• Proven Trusted Advisor - Established “trusted advisor” who has the customer’s attention when making recommendations. Has built relationships with customer management and technical teams while working seamlessly with internal account team to extend Alteryx reputation and position as a vendor
• Leading Business Planning - Build a strategic roadmap for every customer that defines how they should consume and adopt Alteryx products to meet their desired outcomes
• Architecting Solution Fit – Strategize on product offering with Technical Account Manager to lead design and architecture efforts to ensure the right solution is being put in place for a customer and best practice recommendations are being brought forward in a thoughtful manner
• Mentor – Delivers value to the internal CSM team by aiding in new hire development. Demonstrate and teach domain expertise while integrating with alteryx internal CS platforms (Gainsight, SFDC, Alteryx)

Qualifications:

• 5+ years experience in customer success /operations, solution architect or business analyst roles where your customers growth was achieved primarily through continuously delivering value
• Proven successful Alteryx Strategic CSM or equivalent for at least 1 year
• Strong Knowledge Mastery across Alteryx Designer and Server
• Leading in Alteryx Core Values and setting the example as an internal team player
• Experience working with business, C-level, and IT senior leadership and executives to drive success and transformation with analytics
• Thought leader and ability to mentor/advise both client and internal counterparts
• A proven track-record of being passionate about making others successful
• A history of being a compassionate problem solver with excellent communication skills, attention to detail, and a strong passion for user experience and customer happiness
• Sets the agenda, tone, and pace to deliver on customer-focused initiatives
• Leading listening ability and persuasiveness, appropriate interpersonal styles and communication
• Proven ability to synthesize and draw conclusions from data

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

• Driving Customer Adoption - Anticipate customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are successful with Alteryx platform. This requires history and insight into current license versions and best next steps for strong customer health and architecture
• Delivering Value-Based Outcomes – Consistently presents value propositions and business cases that are compelling from the customers perspective and differentiates from competition. Ensure value is being delivered so customers can quantify and justify their investment
• Proven Trusted Advisor - Established “trusted advisor” who has the customer’s attention when making recommendations. Has built relationships with customer management and technical teams while working seamlessly with internal account team to extend Alteryx reputation and position as a vendor
• Leading Business Planning - Build a strategic roadmap for every customer that defines how they should consume and adopt Alteryx products to meet their desired outcomes
• Architecting Solution Fit – Strategize on product offering with Technical Account Manager to lead design and architecture efforts to ensure the right solution is being put in place for a customer and best practice recommendations are being brought forward in a thoughtful manner
• Mentor – Delivers value to the internal CSM team by aiding in new hire development. Demonstrate and teach domain expertise while integrating with alteryx internal CS platforms (Gainsight, SFDC, Alteryx