Customer Success Manager

at  Convey

WHY PROJECT44?

At project44 we’re on a mission - to make supply chains work.
project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.
If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.
The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.

KEY ACCOUNTABILITIES

• Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams
• Form relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.
• Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests
• Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments.
• Facilitate and lead Executive Business Reviews with customers
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
• Identify opportunities for upsell alongside sales and account management team
• Maintain up to date knowledge of logistics industry, EDI, and blockchain

REQUIREMENTS & PREFERRED SKILLS

• Experience working with fast-growth technology company, strongly preferred
• Experience working with a SaaS or platform product, strongly preferred
• Knowledge of supply chain, preferred
• At least 5 years of experience working with enterprise customers in Account Management, Customer Success, Sales Engineering or Consulting
• Comfortable presenting to executive leadership and in large groups of people
• Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
• Organized with a strong sense of urgency to meet deadlines
• Highly customer-oriented attitude
• Excellent verbal and written English; fluency in either Italian, Spanish or French is advantageous
• Some travel for key customer meetings and events

DIVERSITY & INCLUSION:

At project44, we’re designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.
We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.
project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Please refer the Job description for details