Customer Success Manager (Data Science)
at Centric Software
Düsseldorf, Nordrhein-Westfalen, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 06 Aug, 2024 | Not Specified | 07 May, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Own and develop a portfolio of 5-10 customers
- Form strategic relationships and develop strategic roadmaps
- Visit customers on-site or remotely through web sessions
- Monitor and improve customer success process
- Own key activities QBRs (Quarterly Business Reviews), user trainings, roll outs
- Document all customer relevant interaction (ticket system) and relevant customer information specifics
- conduct customer satisfaction surveys
- Manage, communicate & document all customer topics such as configurations, incidents, feature/ change requests and follow up internally for speedy resolution
- Work closely with account & Pre-Sales mananger on upsell & cross sell opportunities
- Continuous improvement of processes and systems for project, service and requirements management (via feature requests).
- Analyze and interpret A/B test results to determine the further roll out configurations and plans
- Work with the customer to optimize the performance of the product, including making recommendations for configuration changes or other improvements
- Ensure all customer specific time & effort is being tracked accurately
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Business Administration, Administration, Business
Proficient
1
Düsseldorf, Germany
