Customer Success Manager, EMEA

at  Outreach

REQUIREMENTS

• Bachelor’s degree in a related field, or the equivalent in work experience
• Minimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with complex software
• Proven experience in growing and maintaining a book of 15-25 clients through driving adoption of tools and influencing customers
• Domain knowledge in sales processes, sales execution, or go-to-market strategies
• Strong strategic and critical thinking skills
• Effective time management and prioritization skills
• Ability to synthesize data from multiple sources to make a decision
• Self starter/high sense of initiative
• Effective active listening skills, with a desire to understand our customer’s business
• Ability to build effective relationships
• Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate
• Ability to set realistic goals and drive to those outcomes
• Ability to navigate complex networks within an organization
• Strong business acumen

THE ROLE

The Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey.
Location: Our team enjoys coming in the Shorditch, London office together