Customer Success Manager : Europe and Latam

at  Aerobotics

CUSTOMER SUCCESS MANAGER : EUROPE AND LATAM

We are looking for a Customer Success Manager : Europe and Latam to join our Customer Success Team in Cape Town.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree or equivalent experience in customer success, business, or a related field.
• 3+ years of experience in customer success or a related role, preferably in the technology or agricultural sectors.
• Fluency in Spanish; Portuguese is a strong advantage.
• Strong communication and interpersonal skills, with an ability to build and maintain relationships.
• Excellent attention to detail and proactive problem-solving skills.
• Customer-centric approach to all interactions.
• Proficiency with CRM software and customer success tools (e.g., Vitally).
• Ability to work independently and manage multiple priorities in a remote work environment.
• Willingness to travel as needed to meet with customers in person.

ABOUT THE ROLE

The Customer Success Manager at Aerobotics will play a critical role in forming and nurturing strong relationships with our customers in Europe (EU) and Latin America (LatAm). This role demands a proactive problem solver with meticulous attention to detail who is customer-centric in all approaches. Fluency in Spanish is required, and Portuguese is a bonus.