Customer Success Manager (f/m/d)

at  AppLike GmbH

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.
adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform to disrupt the status quo of mobile ad monetization. Again.
Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the applike group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.
Be the next tech-driven, ambitious talent to join our growing teams!

• Drive the onboarding, retention, and overall success of our new partners
• Work in partnership with the sales team and our growth managers to guide new clients through the technical requirements of their implementation. Offer close support during the onboarding process through Slack and calls
• Provide proactive recommendations to optimize first campaigns and use of our platform
• Analyze KPIs related to the performance of your partners and take action accordingly
• Support your teammates in their day-to-day tasks
• Establish good relationships with your partners through day-to-day communication (Slack, Skype, emails, calls)
• Prepare reports and presentations for your partners
• Gather and communicate your partner’s needs internally with the right priorities, including technical troubleshooting.