Customer Success Manager (f/m/d) Smart Grids

at  envelio GmbH

WHAT YOU NEED TO SUCCEED

• You have completed your studies in electrical engineering, power engineering, industrial engineering or a comparable subject
• You have knowledge of (the planning and operation of) electrical grids or the integration of electrical systems and can apply your knowledge of the current energy industry interrelationships in a targeted manner
• You have already attained first experience in independent project work with direct customer contact and are enthusiastic about building up and maintaining long-term customer relationships
• Ideally, you already have experience in customer success management, key account management or related fields in the B2B context
• You have the ability to represent the customer perspective internally and ensure that customer feedback is heard
• You confidently meet the challenge of balancing customer needs with internal structures and corporate culture
• You are business fluent in German and English (other languages are a plus, but not a must)

ABOUT US

Over 120 employees are already on board and working passionately on smart solutions for our power grids. Each one of us contributes to the further development of our Intelligent Grid Platform – combining our core competence in the tech sector with in-depth expertise in all areas of the company. Only together can we really master the energy transition.

THE ROLE

At envelio, we are proud to have been named as one of the hundred most innovative clean technology companies in the world. And we want to achieve even more with our shared vision of driving forward the energy transition with the help of our highly innovative product(s). The two web-application platforms support grid operators to digitalize and automate their processes.
We accompany our customers on a long-term and reliable basis in order to create the greatest possible benefit in the use of our software. In a team with other Customer Success Managers, you will support our customers in using our software independently and profitably. In your role, you will act as interface and play a key role in the overall product development process.

YOUR TASKS AND RESPONSIBILITIES

• You are responsible for customer onboarding in pilot and rollout projects in close cooperation with our Customer Implementation Team
• You are the first point of contact for our customers and act as the interface between them and internal stakeholders from the Product and Sales departments
• You collect and analyze key figures on customer value and customer satisfaction
• Through regular dialog with the customer, you identify and record the greatest challenges and potential for improvement in the technical and business processes
• You advise customers on the further development of their business processes with the help of our software
• You define individual success criteria and thus specifically address customer needs and requirements
• You train customers in the use of the software, give webinars and address use cases