Customer Success Manager

at  Fujifilm

• Exciting opportunity to join a market-leading global organisation
• Thrive in a dynamic workplace where innovation and initiative is valuedRoles based out of Canberra, Brisbane, Sydney and Melbourne

SKILLS & QUALIFICATIONS

• Proven inside sales experience, preferably with a technology company
• Hands on experience with CRM software and MS Office (MS excel in particular)
• Highly efficient in executing and managing customer expectations
• Proficient with corporate productivity and web presentation tools
• An understanding of sales performance metricsExcellent organisational and multitasking skills

KEY RESPONSIBILITIES:

• Align account strategy with the Strategic Account Director and provide support to them to ensure consistency in management of the account to ensure the Strategic Account Director can focus on selling and developing the account
• Manage the day-to-day account enquiries from the customer to lead all account related enquiries and issues and to ensure a pathway to resolution is established
• Working closely with the Strategic Account Director to identify cross sell and upsell opportunities within the account and to fulfil the sales cycle on behalf of the Strategic Account Director for low level opportunities
• Work closely with internal functions such as commercial, legal, sales operations, Business Services Operations, billing, presales and post sales to support the Strategic Account Director with the sales cycle from inception to deployment
• Review account performance with the Strategic Account Directors through data and other means to identify areas for improvement
• Collaborate with FBAU functions to ensure customer requirements are met
• Develop and implement strategies to increase customer retention and engagement
• Must provide a Territory Sales Plan to the Strategic Account Director to execute
• Regularly meeting with the Strategic Account Director to plan future account opportunities and review health of the account
• Research accounts, identify relevant contacts and generate interest
• Team with Strategic Account Directors to build opportunity pipeline and close deals to achieve sales quotas
• Maintain and update sales and customer records in CRM
• Ensure sales support tasks and duties are undertaken on behalf of the Strategic Account Director
• Working closely with the Strategic Account Director and the Bids & Tenders team to support the collation of information required for a tender submission in alignment with the Strategic Account Directors directionEnsure Customer Happy Experience (CHX) is managed and delivered on behalf of sales

IF THIS SOUNDS LIKE THE ROLE FOR YOU PLEASE CLICK THE BELOW “APPLY NOW” BUTTON AND KICKSTART YOUR APPLICATION.

For further info you can also contact our Talent Acquisition team at FBAUrecruitment@fujifilm.com