Customer Success Manager - German/Swedish speaking

at  Netigate AB

About Netigate featuring Lumoa
The acquisition of Lumoa by Netigate marks an exciting milestone in our journey to empower organizations with comprehensive feedback management solutions. By combining Netigate’s industry-leading platform with Lumoa’s advanced analytics capabilities, we are poised to deliver unparalleled value to our clients. Together, we will continue to innovate, evolve, and support our clients in achieving their objectives through actionable insights and exceptional experiences. We have offices in Stockholm, Frankfurt, Oslo, Warsaw, Berlin, and now Helsinki! Today, our customer base includes thousands of customers of all sizes and industries all over the world.
We are now looking for an experienced Customer Success Manager to support our growth in Nordics and DACH, and help our clients succeed in their business through customer-centric decision making. If you answer a resounding YES to the questions below, then this could be just the ideal place for you.

What skills and traits do you need?

• Understanding of Customer Experience or Service Design fields.
• Customer focus and an innate ability to make customers shine.
• Great communication and listening skills.
• Ability to learn quickly and adapt to changing and sometimes stressful situations.
• A natural curiosity and knack for dealing with new situations, where there isn’t always a process in place or a quick answer to questions that arise.
• Growth mindset where you look on setbacks as opportunities to learn and seeds for success!
• Self-sufficiency and the ability to prioritize and manage multiple projects at the same time.
• A structured and systematic approach to project management.
• Strong analytical and problem-solving skills
• Proven experience in customer relationship management and successful additional sales within customer relationships.
• Business-level fluency in English and German (written and oral). Swedish is considered a big plus.
• Tech-savvy
• Proficient in Microsoft Office (Excel and PowerPoint in particular).
• Familiarity with CRM systems is also beneficial

• Onboarding new customers, ensuring a smooth and fast time to value.
• Nurturing all customers in your portfolio, recommending best practices to drive retention and engagement and making sure that they get the most out of Lumoa.
• Understanding your customers’ business and goals so that you can figure out what they need, and how to grow their account.
• Collaborating with Product and Customer Support to communicate feedback and resolve issues and answer customer queries.
• Aligning with Sales and Marketing to create deep customer loyalty and drive revenue growth.

What skills and traits do you need?

• Understanding of Customer Experience or Service Design fields.
• Customer focus and an innate ability to make customers shine.
• Great communication and listening skills.
• Ability to learn quickly and adapt to changing and sometimes stressful situations.
• A natural curiosity and knack for dealing with new situations, where there isn’t always a process in place or a quick answer to questions that arise.
• Growth mindset where you look on setbacks as opportunities to learn and seeds for success!
• Self-sufficiency and the ability to prioritize and manage multiple projects at the same time.
• A structured and systematic approach to project management.
• Strong analytical and problem-solving skills
• Proven experience in customer relationship management and successful additional sales within customer relationships.
• Business-level fluency in English and German (written and oral). Swedish is considered a big plus.
• Tech-savvy
• Proficient in Microsoft Office (Excel and PowerPoint in particular).
• Familiarity with CRM systems is also beneficial.

Life at Netigate featuring Lumoa
Everyday life at Netigate is a perfect hybrid of a high-energy, high-performance, and relaxed culture. We are passionate about our product and each other. We believe in the power of ‘We’ and we always have the best intentions in mind for each other and our customers