Customer Success Manager II (Energy)

at  MOSAIC

DESCRIPTION

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd- we lead it!
Google Nest’s Energy Partnerships team works closely with utilities, distributed energy resource management systems, implementers, marketplaces, and stakeholders to promote the adoption of Google’s devices and services in order to provide energy efficiency, demand response, and other energy grid benefits.
As partof our Energy Partnerships team, the Customer Success Manager II (Energy) will work with Google’s Strategic Partnership Development Managers (SPDMs) to support the delivery of GoogleNest programs and services, ensure account health, and drive our business forward. This role will support SPDMs in running our energy distribution channel, the delivery of over 100 Rush Hour Reward programs, project management related to bespoke energy partner promotion campaigns, and provide sales"/>

QUALIFICATIONS

• Minimum of 5 years of experience in a fast-paced environment such as technology, consulting, or a start-up preferably related to clean energy technology
• 1-3 years of supervisory/management experience
• Account Management experience and strong understanding of two step distribution
• Project Management experience
• Experience with Tableau, Excel, Salesforce, GSuite
• Consultative and/or Challenger selling experience
• Experience solving challenging commercials issues
• Experience collaborating with cross-functional teams
• Comfortable with data analysis and problem solving
• Fluency in Google Documents (Docs, Sheets, Slides)
• Exceptional and proven follow up/follow through
• Strong organizational skills and extreme attention to detail
• Willingto wear multiple hats and eager to do what it takes to get the job done
• Strong written and oral communication skills
• Experience presenting, collaborating, and conveying ideas with diverse clients at all levels of their business, including executives
• Motivated, proactive team player with innovative ideas to inspire customer loyalty
• Proven experience building strong internal and external relationships
• Thrives in a dynamic team environment

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration
Position Type: Full time
Business Unit: Marketing
Salary Range: $85,800.00 - $107,200.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 1290

RESPONSIBILITIES

Top Daily Areas of Focus:

• Monitor, benchmark, and optimize daily operations between Google Nest’s energy partnerships and sales operations teams, and our distribution partners to ensure all program elements are running smoothly, and to minimize shipping,inventory and delivery issues. Constantly strive to improve the efficient delivery of our devices and services through our channel partners.
• Coordinate collaboratively with an account sales lead and other internal cross-functional teams to identify upsides and drive issue resolutions as they arise.
• Support SPDMs by ensuring DERMS partners have the tools and resources they need to successfully implement our energy services (Rush Hour Rewards and Nest Renew).
• Project manage bespoke energy partner promotion campaigns to ensure goals are met.
• Prepare account plans and regular updates and status to the sales team on key account progress - ensure we are tracking towards (and meeting!) our goals, including developing and leading partner and internal QBR’s for the largestdirect accounts.

ESSENTIAL FUNCTIONS:

• Work with finance to ensure accounts remain up to date, and Credit Memos are processed, terms captured.
• Work collaboratively internally and externally to forecast sales, ensure adequate supply for client needs, and develop marketing initiatives.
• Work directly with partner tofind and unlock new program and business opportunities, including engaging with assigned utility accounts to help find opportunities to meet their demand side program needs
• Work closely with both technical & business resources (internally andexternally) to manage program launch and ongoing day to day program management and logistics.
• Work closely with RHR operations to ensure partners are ready to implement RHR.
• Actively contribute and evolve Nest’s delivery and account management methodology, including processes and documentat