Customer Success Manager - Italy

at  Paypal

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: Meet our team Our Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace. Your way to impact Your role as an Enterprise Customer Success Manager at PayPal is pivotal in proactively managing key client relationships, including high-profile and high-revenue merchants. As an integral part of the team, you take charge of all operational aspects of the merchant processing relationship and serve as the primary contact for PayPal product information and critical operational issues. In this role, your focus extends beyond addressing immediate challenges. Through proactive discussions, you actively contribute to identifying growth opportunities and propose strategies for PayPal to play a key role in achieving the client’s overall profitability objectives. Anticipating and preventing future issues is a key aspect of your responsibilities, ensuring that PayPal and the merchant are strategically positioned for sustained business growth. Your forward-thinking approach goes hand in hand with staying current on industry nuances, enabling you to provide effective and insightful advice to clients. This role is not just about support; it’s about being a proactive partner, driving mutual success and fostering long-term, thriving relationships with our valued merchants.
Job Description:
Your day-to-day
In this role, your daily activities centre around three key focus areas:
Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our merchants’ businesses. Your insights and strategic thinking will be crucial in guiding them toward enhanced success.
Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts. Your day involves ensuring our merchants are not only satisfied with our services but also receiving the support and guidance needed for seamless operations.
Retain: Build solid and lasting relationships by proactively and consistently demonstrating the value of PayPal’s offerings. Your efforts contribute to the retention of our valued merchants, fostering loyalty and sustained partnerships.

REQUIREMENTS:

• Native-level Italian and excellent business English
• Proven, multi-year experience within a customer success, and/or client relationship management environment.
• Excellent organizational, communication (written and oral), and interpersonal skills.
• Self-motivated, target-driven independent worker
• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
• Strong Relationship Management Skills
• Strong working knowledge of external systems, PC-based internet, and software applications (Internet Browsers, Microsoft Office - Outlook, Word, Excel, PowerPoint).
• Travelling to your customers to deliver business reviews and increase relationships is key to a successful business partnership.

PREFERRED QUALIFICATIONS:

• Payments or financial/banking industry experience preferred.
• Several years of proven and strong inbound and outbound sales experience within a fast-paced target-oriented environment, preferred (but not necessary).
  Our Benefits:
  At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
  We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
  Who We Are:
  To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
  PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
  PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
  As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated

Please refer the Job description for details