Customer Success Manager

at  LanguageWire

JOB DESCRIPTION :

Do you have experience with Customer Success? Even better with a twist of experience with the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on!
The role you’ll play
We are looking for a Danish speaking Customer Success Manager to join our Customer Success team in Copenhagen. You will enter a role where you get to be in charge of the full customer journey, where you will find yourself as the key advisor for your customer portfolio. You will work closely with our Operations Solutions team and you will work with customer satisfaction, meeting and exceeding customers’ expectations, and guide and maintain the success of our customers.

What leadership to expect

• You get a passionate leader
• She cares about your personal development and growth
• Transparent communication and clear expectations
• Full support and a leader who embraces the whole team to make the team great and achieve set goals

The team you’ll be a part of
You will be a part of a team of Customer Success Managers located in Frederiksberg, Copenhagen and Aarhus. You will report directly to the Director of Customer Success. Within our team we are working as a tight nit group and have a positive mindset and can do attitude. This is a team where teamwork is key and where there is a strong focus on growth and personal development.

If you want to make a difference, make it with us by…

• Sustaining account growth and probability within your customer portfolio
• Driving account development through up- and cross-selling activities
• Building and managing account relationship including phases of communication in customer life-cycle stages
• Building account Success Plans
• Conducting regular discovery meetings with the customers you will be responsible for
• Maximizing product usage through product adoption activities, e.g. on-site shadowing
• Ensuring customers’ quality expectations are met
• Being the voice of the customer
• Driving initiatives to improve customer satisfaction
• Embracing and driving Customer Success to become a trusted advisor
• Ensuring workflow optimization and automation
• Being a team player and working closely with your colleagues

In one year, you’ll know you were successful if…

• You know your customers’ pains and can offer them the right solution
• You are able to see and generate growth within your customer portfolio

DESIRED EXPERIENCE AND COMPETENCIES :

What does it take to work for LanguageWire?

What you’ll need to bring

• A Bachelor/Master’s degree within a relevant area (preferred)
• Experience in operational planning and execution of customer-oriented activities to deliver on targets
• An interest in technology and technical skills
• You have experience with customer requiring knowledge with graphical work
• Thrive in structure. How to create it and how to maintain it
• Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
• Experience in monitoring and reporting health performance indicators in a structured way
• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
• Fluent in Danish and English language skills (spoken and written)
• The ability to work proactively and independently, but also as a part of a team
• You are experienced in the translation/content industry, tech or another relevant area
• Business acumen and detail oriented
• You are a quick learner and have the ability to work under pressure

This will make you stand out

• You have a structured, analytical, and proactive work approach, project management skills and you are good at problem solving within an allocated account area
• You have experience with customer requiring knowledge with graphical work
• Experience with CRM
• Experience with Customer Success
• Proven track record with customer growth

Your colleagues say you

• are a proactive, actionable communicator
• know all the latest growth trends
• never settle for second best
• can be firm on project deliverables when you need to be
• are inquisitive and curious

Our perks

• Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
• Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture
• International company with over 400 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Atlanta, Finland and Valencia
• We offer flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an “Office Bee,” part-time from the office or as a “Nomad,”
• We take care of our people and initiate many social get-togethers from Friday Bars a to Summer or Christmas parties. We have fun!
• 43 great colleagues in the Copenhagen office belonging to different business departments
• Open office space with large windows, bringing a light and chill atmosphere for informal chats with colleagues
• Catered lunches every day
• The comfiest couches you will ever sit on
• Monthly Town Hall events broadcast from the office

Please refer the Job description for details