Customer Success Manager

at  LanguageWire

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment, flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

IN ONE YEAR, YOU’LL KNOW YOU WERE SUCCESSFUL IF…:

• You have obtained an overview of your customer portfolio and know their company in and out
• You know your customers’ workflow and their need for our services
• You are able to see and generate growth within your customer portfolio by advocating LanguageWires’ product and services

DESIRED EXPERIENCE AND COMPETENCIES :

What does it take to work for LanguageWire?

What you’ll need to bring

• A Bachelor/Master’s degree within a relevant area (preferred)
• Experience in commercial planning and execution of customer-oriented activities to deliver on targets
• An interest in technology and technical skills
• Knowledge of how to maintain and develop relationships with new stakeholders from existing customers
• Experience in monitoring and reporting health performance indicators in a structured way
• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
• Professional fluency in German and English language skills (spoken and written)
• The ability to work proactively and independently while a passion to be a part of a team

This will make you stand out

• Experience in the language service provider industry
• High motivation in bringing the cooperation with the customer to the next level
• Eagerness to obtain results
• A structured, analytical and proactive work approach with good problem solving skills

WANT TO KNOW MORE? :

We can’t wait to meet you! So, why wait ‘til tomorrow? Apply today!
If you want to know more about LanguageWire, we encourage you to visit our website!
If you have any questions, please don’t hesitate to reach out to People & Culture Partner, Sofie Winther, at sow@languagewire.com or Hiring Leader and Customer Success Director, Tatjana Grieger at tbi@languagewire.co

We are looking for a Customer Success Manager to join our Customer Success team in Hamburg. You will be the portfolio owner of middle-sized customers from a big variety of industries and as such you will have the full overview of your customers and of their budget. Together with an allocated subject matter expert, you must understand the customer’s organization and thus provide added value to the customer. You are also expected to work closely together with our team of Localisation Project Managers, this in order to optimize processes and improve customer satisfaction. You plan and orchestrate customer business reviews. You will drive and participate in contract negotiations, both in cooperation with the subject matter expert and the Customer Success Director. You will advise customers on our products and services and you will also be the customer’s go to person in relation to invoicing and pricing.