Customer Success Manager (m/w/d)

at  rapitag GmbH

Are you passionate about creating exceptional customer experiences and helping businesses succeed? Look no further! At Rapitag, we’re revolutionizing retail through cutting-edge technology, and we’re on the lookout for a dynamic Customer Success Specialist to join our growing team. If you thrive on building strong relationships, solving challenges, and ensuring customer satisfaction, this could be the perfect opportunity for you. Join us in shaping the future of retail technology and making a significant impact on how businesses connect with their customers!

Tasks

• Strategic Relationship Building: Develop and maintain strong, strategic relationships with key stakeholders at client organizations to understand their business goals and ensure rapitag’s solutions align with their objectives.
• Customer Onboarding and Training: Lead the onboarding process for new customers, providing in-depth training sessions to ensure a seamless integration and successful adoption of rapitag’s technology.
• Data Analysis and Insights: Utilize customer usage data to identify trends, measure key performance indicators, and provide actionable insights to both customers and internal teams. Proactively recommend improvements to enhance the customer experience.
• Customer Advocacy: Act as the voice of the customer within rapitag, advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
• Renewal Management: Work closely with the sales team to manage customer renewals and expansions. Ensure timely communication with customers regarding contract renewals, upsell opportunities, and additional services.
• Issue Resolution: Proactively identify and address customer issues or concerns, working closely with technical support and product teams to find prompt and effective solutions.

Requirements

• Fluency in German and English: Strong proficiency in both languages, with the ability to communicate effectively and build relationships with customers in a bilingual environment.
• Customer Success Experience: A proven track record in a customer success or account management role, preferably in the technology or SaaS industry.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Analytical Skills: Strong analytical mindset, with the ability to interpret customer data and draw meaningful insights to inform decision-making.
• Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.
• Team Collaboration: Collaborative spirit with the ability to work effectively across cross-functional teams to ensure customer success.
• Retail Technology Knowledge (Optional): Familiarity with retail technology concepts and solutions would be a plus, but not mandatory. A genuine interest in learning and understanding these concepts is essential.

Benefits

Join us in shaping the future of retail technology and enjoy the following perks:

• Be Part of the Core Team: Contribute to a young and dynamic tech start-up with ambitious goals.
• Recognition and Compensation: Receive an attractive salary, a permanent contract, and the opportunity to shape a growing company from the ground up.
• Work Flexibility: Enjoy flexible working hours and the option for remote/home office work.
• Office Location: Work from our office in the heart of Munich (Giesing) with various restaurants within walking distance.
• Independence: Have the freedom for your ideas, work style, and responsibilities with short decision-making processes.
• Enjoyment: Access free fruits and beverages in our office, and participate in regular team events.
• More to Explore: Experience an open, trusting atmosphere, take advantage of professional development opportunities, receive feedback in a collaborative team, and engage with industry experts and digital pioneers.

Join Rapitag and be part of a collaborative and innovative team where your skills make a real difference. Apply now to embark on a rewarding journey of driving customer success and shaping the future of retail technology with us. We look forward to welcoming you aboard

• Strategic Relationship Building: Develop and maintain strong, strategic relationships with key stakeholders at client organizations to understand their business goals and ensure rapitag’s solutions align with their objectives.
• Customer Onboarding and Training: Lead the onboarding process for new customers, providing in-depth training sessions to ensure a seamless integration and successful adoption of rapitag’s technology.
• Data Analysis and Insights: Utilize customer usage data to identify trends, measure key performance indicators, and provide actionable insights to both customers and internal teams. Proactively recommend improvements to enhance the customer experience.
• Customer Advocacy: Act as the voice of the customer within rapitag, advocating for their needs and collaborating with internal teams to prioritize and address customer concerns or feature requests.
• Renewal Management: Work closely with the sales team to manage customer renewals and expansions. Ensure timely communication with customers regarding contract renewals, upsell opportunities, and additional services.
• Issue Resolution: Proactively identify and address customer issues or concerns, working closely with technical support and product teams to find prompt and effective solutions