Customer Success Manager

at  MapsPeople

As our new Customer Success Manager you will be part of our Licensing Sales team, taking care of our existing customers and partners. You will report to the Head of Google Maps.
You are responsible for the account management relationship of a portfolio of international accounts; responsible for driving new business, license renewals, identifying upsell opportunities and keeping our customers experience first class at all times.
As part of the whole customer life cycle, you will be responsible for developing strong relationships with customers as well as building business- and account plans for each account and executing upon these.

• One point of contact for your portfolio of customers
• Build account plans for existing customer and execute on those
• Identify up- and cross-sell as well as securing and closing renewal opportunities
• Close all license renewals
• Onboard new MapsPeople customers
• Analyze customer data to create and maintain in-depth understanding of customer usage, needs and identifying next steps
• Proactively engage with customers to understand their needs and to be on top of expectations
• Participate in business development regarding internal process and workflow to optimize customer experience
• Work cross-functionally to build relationships with the overall goal of delivering best in class customer experience ‘
  Experience from SaaS and/or Software is a huge advantage, at least you must possess a natural flair for technical solutions as you are able to understand customer use cases, the technical requirements and drive each use case to success.