Customer Success Manager

at  MSP Corp

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.
As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.
We are currently seeking for a highly skilled and experienced Customer Success Manager (CSM). As a CSM, you are responsible for managing the customer relationship, delivering customer value and outcomes, supporting contract management, and growing the portfolio of managed services and cloud offerings.

REQUIREMENTS:

• The CSM is expected to have extensive experience, preferably in IT Business or related field.
• 3+ years of relevant work experience.
• Project management and service management certifications.
• Knowledge of Microsoft products and technologies.
• Bilingual, French/English.

• The CSM is the main point of contact for a portfolio of clients and is the pivot between the clients and the organization. A key role to ensure relationship longevity, high level of quality and satisfaction.
• Have recurring communications with all clients, while producing and presenting all WBRS, MBRS, QBRS and ABRS.
• Will be responsible for Customer Onboarding.
• Collaborate with Sales.
• Reduce Churn and be the advocate for clients.
• Ensure the Health of each client.
• Will also be responsible to ensure that all involved departments along with the Director’s and their respective teams are collaborating and communicating to ensure that all tasks, projects, services are performed and completed successfully.