Customer Success Manager (Part-time 6 month FTC)

at  POD Point

DESCRIPTION

Salary: up to £50k per annum (pro-rata) | part-time over 3 days (22.5 hours) | 6 month Fixed-Term Contract
Hey! We’re Pod Point, and we’re on a mission to make living with an electric car easy and affordable for everyone. Because let’s face it, driving shouldn’t cost the Earth, right? As the leading provider of electric vehicle charging solutions across the UK, we’re searching for a seriously talented Customer Success Manager to join our incredible Recurring Revenue team.
Pod Point isn’t just evolving; it’s Powering Up. This isn’t your typical business shift – it’s focused on boosting efficiencies, dominating core markets, leveraging our skills, experience and leading position in the UK to expand into Europe. Want to come along for the ride?

JOIN THE EVOLUTION:

The Customer Success Manager role is a crucial position within our Recurring Revenue team. On top of ensuring that our Commercial customers receive a positive onboarding experience, you’ll be responsible for:

• Defining & further developing the Customer Success function at Pod Point.
• Working with the Product team to create a new and improved onboarding process.
• Ensuring the successful onboarding and training of new users of the Pod Point software.
• Maintaining and updating the CRM system, ensuring all client info is kept up to date.
• Configuring charging point settings and account setups across client portfolios.
• Working in close relation with both the Account Management and Commercial Support functions.
• Being the escalation point for advanced customer queries.
• Looking for opportunities to generate revenue and pass leads onto the relevant sales expert.

ELECTRIFY US WITH YOUR SKILLS:

We think the role would be great for somebody who has previously worked within a Customer Success function as well as someone with:

• In-depth understanding of customer success principles and best practices.
• A demonstrated commitment to process improvement.
• The ability to understand and explain technical concepts in simple terms.
• Experience leading a customer onboarding process.
• Confidence producing and presenting training content for new users.
• Demonstrated ability to identify opportunities for revenue generation.
• Excellent interpersonal skills with the ability to build and maintain customer relationships.
• Capability to work independently with minimal supervision.

BRING ALL YOURSELF TO WORK:

There’s no-one else like you. No-one with the exact same mix of strengths, skills and thoughts. We’re all brilliant individuals, and we wholeheartedly welcome applications from people of all backgrounds. We’re looking for the potential to grow and a passion for our mission, not perfection. So, if you’re interested in the role but don’t have every skill listed above, we’d encourage you to apply.
We’re proud to be a Disability Confident Level 1 employer. We understand that everyone has their own way of working, so if you require any adjustments to our recruitment process, just give our Talent Acquisition team a shout. They’ll have your back and support you every step of the way.
Just a little heads-up, though – to join our team, you must have the legal right to work in the UK. And don’t worry, we’ve got your privacy covered too. Any information you share with us will be stored and handled in accordance with our Candidate Privacy Notice.
Now, if you’re ready to charge up your career and be part of our electrifying team, hit that apply button and let’s make a difference together!
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The Customer Success Manager role is a crucial position within our Recurring Revenue team. On top of ensuring that our Commercial customers receive a positive onboarding experience, you’ll be responsible for:

• Defining & further developing the Customer Success function at Pod Point.
• Working with the Product team to create a new and improved onboarding process.
• Ensuring the successful onboarding and training of new users of the Pod Point software.
• Maintaining and updating the CRM system, ensuring all client info is kept up to date.
• Configuring charging point settings and account setups across client portfolios.
• Working in close relation with both the Account Management and Commercial Support functions.
• Being the escalation point for advanced customer queries.
• Looking for opportunities to generate revenue and pass leads onto the relevant sales expert

We think the role would be great for somebody who has previously worked within a Customer Success function as well as someone with:

• In-depth understanding of customer success principles and best practices.
• A demonstrated commitment to process improvement.
• The ability to understand and explain technical concepts in simple terms.
• Experience leading a customer onboarding process.
• Confidence producing and presenting training content for new users.
• Demonstrated ability to identify opportunities for revenue generation.
• Excellent interpersonal skills with the ability to build and maintain customer relationships.
• Capability to work independently with minimal supervision