Customer Success Manager

at  Payoneer

BUILD YOUR CAREER | LOVE YOUR WORK | MAKE A DIFFERENCE

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.
Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.
We’re looking for a highly motivated Customer Success Manager. You will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. Your responsibilities will include working with our larger customers to co-build their growth strategy, increasing market penetration and Payoneer’ s product and services portfolio adaption. You will also be responsible for implementing innovative initiatives for the longtail growth within the leading online verticals in the world. You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management skills will be a must. Is this you?

What you’ll do:

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region. Portfolio 10-30 accounts
• Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio
• Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region
• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region. Portfolio 10-30 accounts
• Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio
• Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region
• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awarenes