Customer Success Manager

at  Qventus

ABOUT US:

Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively.

ABOUT THE ROLE:

Are you the next Qventoid? We’re looking for a dedicated Customer Success Partner to develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team.
As a Customer Success Partner, you will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers.

ABOUT THE KEY RESPONSIBILITIES:

• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight
• Effectively lead complex engagements with matrixed teams (technical and operational) Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals
• Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
• Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers
• Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership