Customer Success Manager - Remote, MEX

at  Transifex

Transifex, internationally recognized by today’s tech leaders as a leading agile localization and translation management platform, is seeking for a highly motivated and experienced Customer Success Manager to join our team. Our platform is empowered by AI, enabling seamless and efficient localization processes. Recognized as a ‘Best Workplace’ and ‘Best in Tech’ in Greece, join us in shaping the future of localization technology. You will be a contributor to the success of Transifex’s customers, including Hubspot, Vodafone, Eventbrite, Waze, and Datadog, that rely on Transifex to achieve a truly multilingual, global presence.
As a Customer Success Manager, you will play a crucial role in supporting our customers throughout their adoption journey of Transifex. You will be responsible for ensuring customer satisfaction, driving renewals, and meeting retention goals. Additionally, you will build strong relationships with customers, advocate for their needs within our company, and conduct business reviews to discuss key metrics, achievements, challenges, and future plans, fostering transparency, alignment, and collaboration between Transifex and the customer. The role does not entail a managerial position, is fully remote and ideally located in Mexico.

While considering this position, take into account what we value here at Transifex. We come from diverse backgrounds and experiences, but we share one thing in common: We thrive by working together every day. We are looking for candidates who reflect our values below which are vital for the culture and life at Transifex.

• Be a true teammate
• Consistently grow
• Advocate for the customer
• Truly own it
• Be your whole self

REQUIREMENTS

• Relevant Bachelor’s degree; preference for computer science or related degrees.
• 3+ years of experience in a customer success or account management role, preferably in a complex and technical product environment.
• Demonstrated ability to build strong relationships with customers and deliver exceptional customer service.
• Excellent communication and presentation skills.
• Technical proficiency and ability to understand and communicate complex concepts to both technical and non-technical audiences.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving and troubleshooting skills, with the ability to quickly understand and address customer challenges.
• Experience in conducting business reviews and presenting to stakeholders at various levels.
• Knowledge of customer success best practices and methodologies.
• Previous experience with large-scale enterprise accounts.
• A customer-centric mindset and a genuine passion for delivering exceptional service.

Please refer the Job description for details