Customer Success Manager - Tableau

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

PREFERRED SKILLS:

• Knowledge of Tableau/Salesforce product and platform features, capabilities
• Able to thrive in a rapidly evolving and fast paced environment
• Strong inclination to Technology & Enterprise Software industry

REQUIRED SKILLS:

• Experienced professional with 2 - 5 years of relevant industry expertise
• In-depth knowledge of Analytics, Data or a specific industry
• Strong consultative approach and ability to drive business value for customers
• Ability to engage in effective and influencing conversations at the C-level
• French and English mandatory, other EMEA languages a plus
  NOTE: By applying to the Success Manager posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

OVERVIEW OF THE ROLE:

The Senior Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Tableau. In this role, the Senior Success Manager will specialize Tableau solutions, one or more lines of business, or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Senior Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer’s needs.
The ideal Senior Success Manager will possess both an analytics specialization and industry skills that enable them to speak the customer language.

RESPONSIBILITIES

• Seeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectives
• Understands a customer’s Tableau implementation and evangelizes the capabilities of Salesforce across all of our Clouds
• Guides a customer on organization strategy, governance, and change management based on the customer’s needs
• Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan
• Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
• Delivers business value and innovation to a customer’s business by understanding their key business challenges and potential for growth
• Cultivates and solidifies executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
• Collaborates with the account team and networks within accounts
• When appropriate, recommends additional Salesforce services and advisory experts needed
• Consistently communicates technical product changes and other relevant updates