Customer Success Manager (temporary maternity cover)

at  LanguageWire

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment, flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

IN ONE YEAR, YOU’LL KNOW YOU WERE SUCCESSFUL IF…:

• You have obtained an overview of your customer and know their organization inside out
• You know your customers’ workflow and their need for our services
• You are able to see and generate growth within your customer portfolio by advocating LanguageWire’s products and services
• You are able to lead your portfolio and meet the required KPIs

DESIRED EXPERIENCE AND COMPETENCIES :

What does it take to work for LanguageWire?

What you’ll need to bring

• A Bachelor/Master’s degree within a relevant area (preferred)
• Professional fluency in English language skills (spoken and written)
• Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
• Experience in planning and execution of account management activities to deliver on targets, especially within large accounts
• Experience in monitoring and reporting health performance indicators in a structured way
• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
• The ability to work proactively and independently but also as a part of a team
• The ability to handle change and to continue to adapt and perform within a fast pacing environment

This will make you stand out

• Experience in the Language Service Provider industry
• An interest in technology (especially in AI, MT and CAT tools) and technical skills
• Eagerness to obtain results
• A structured, analytical and proactive work approach, and problem-solving skills
• A positive attitude and the ability to bring energy to the team
• The ability to work well under pressure and in a customer facing environment

Your colleagues say you

• are a strong, actionable communicator and a very good listener
• are passionate about building strong relationships
• are not afraid of a good challenge
• can be firm on project deliverables when you need to be
• are inquisitive, curious, trustworthy and caring

WANT TO KNOW MORE? :

We can’t wait to meet you! So, why wait ‘til tomorrow? Apply today!
If you want to know more about LanguageWire, we encourage you to visit our website!
If you have any questions about the role or the recruitment process, please don’t hesitate to reach out to People & Culture Partner, Sofie Winther, at sow@languagewire.com or Hiring Leader and Customer Success Director, Marisa Kinta at maki@languagewire.co

We are looking for a Customer Success Manager to join our Customer Success team in London, in a temporary maternity cover. The role could potentially become permanent, if business allows.
You will be the portfolio owner of middle-sized and large accounts from a big variety of industries, and you will have the full overview and responsibility of your customers and their budget.
With the right support you will need to understand the customer’s organisation, build relationships with several high-profile stakeholders, and help provide added value to them while meeting your internal KPIs.
You are also expected to work closely together with our Operations Solutions team to optimize processes and improve customer satisfaction. You will plan and orchestrate customer business reviews, and you will participate in contract negotiations, both in cooperation with the subject matter expert and the Customer Success Director. You will advise customers on our products and services and also be the customer’s go-to person in relation to invoicing and pricing.
Our desired starting date is idealistically 1st of June 2024, to ensure a proper handover and onboarding.