Customer Success Manager to lead clients in the digital health industry

at  Wellmo Mobile Wellness Solutions MWS Oy

Are you an expert in project management and client relations management, motivated by continually striving for improvement in customer relationships and increasing value? Are you passionate about understanding the intricacies of customers’ businesses and what defines success for their digital health service?
Wellmo is looking for a Customer Success Manager to manage client relationships. Our product, the Wellmo platform, revolutionizes digital health services by offering our customers help in creating an integrated user experience even if their service consists of separate services provided by multiple partners.
This is an opportunity to leverage your existing knowledge and enhance it further! We trust you to oversee implementation projects for new clients and drive further development projects for existing ones. What does working with our international, world-class clients in the digital health services industry sound like? Good? Great, read on to see if your next career step could be with us!

HERE ARE SOME UNIQUE CHALLENGES WE THINK YOU MIGHT FIND MOTIVATING AS AN EXPERIENCED CSM:

• Due to the diverse needs and preferences of our international, world-class clients, your work days will be constantly varied. In this environment, you’ll get to leverage your expertise and creativity to tailor solutions accordingly.
• The Wellmo platform offers customization for each client, allowing them to tailor the platform to the specific needs of their end users. Achieving this requires seamless collaboration within the Wellmo team. As a Customer Success Manager, you’ll play a crucial role in grasping the overall requirements of both the internal teams and the clients, and effectively communicating among all stakeholders.

WHAT TO EXPECT AFTER SENDING IN YOUR APPLICATION?

• Our recruiter Linda from TalentBee will be your first point of contact and will keep you up to date on the process. Should you have any questions, feel free to message Linda at: linda@talentbee.io
• You’ll first have a 30-minute call with the recruiter Linda, and after that, you’ll get to meet your Team Lead Henrika, first remotely.
• Following that, there will be a face-to-face meeting where you’d also get to meet our CEO Jaakko (and other team members while they’re at the office.)
• Finally, after the discussions, we’ll make you a job offer if we think this could be a match! We hope that the new CSM will start working by August at the latest.Welcome to Wellmo – we are looking forward to working with you!
  Become a member of team Wellmo, working at the forefront of digital health transformation. Wellmo is a B2B, SaaS company, at the forefront of the digital health revolution in the insurance and healthcare industries. Our cloud-based platform allows for the seamless integration of various contents into customized digital health solutions, making us the go-to for insurance companies looking to innovate and manage risk. Since 2013 Wellmo has grown across seven countries in Europe and the Middle East, powered by a strong white-label, SaaS, B2B model. Joining us means working on Europe’s most exciting digital health projects.
  Read more Wellmo’s founding story and our mission and vision here

✅ YOUR MAIN GOALS AND RESPONSIBILITIES INCLUDE:

• Engaging with clients during various meetings to understand their needs, identifying areas for improvement, and actively driving initiatives forward on our end.
• Handling and forwarding bugs, and estimations from the clients to the tech team, ensuring a clear understanding of required developments for accurate estimations.
• Effectively communicate with all stakeholders to ensure seamless progress in the project(s).
• Resolving technical issues, like redesigning and reimplementing existing client engines that generate the UI (for mobile devices and web portals) from Vue.js and React components and configurations.Evaluate the customer’s service performance and assist in identifying areas for improvement.
• We’re hoping you have a combination of business and tech skills as you would be bridging the gaps between business and tech. This means, for example, that you can work with low-code/no-code systems and configurations!

SKILLS AND EXPERTISE NEEDED TO SUCCEED IN THIS ROLE:

• Fluency in English, Finnish, and other European languages are seen as a plus!
• Around 5 years of relevant experience in a Customer Success Manager (CSM) role or as a Project Lead/Manager, with demonstrated previous experience in project management and leading clients.
• Strong communication skills for interaction with both internal teams and clients.
• Experience and knowledge of working with Jira as you’ll be using it on a daily basis.
• Knowledge of no-code and project management tools would be beneficial.