Customer Success Manager - Trackman Golf, Central Europe (D-A-CH)

at  TrackMan AS

TRACKMAN GOLF, CUSTOMER SUCCESS MANAGER - CENTRAL EUROPE (GERMANY, AUSTRIA, SWITZERLAND)

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.
At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Driving Range & Commercial Indoor customers in the German speaking region.

WHAT ARE WE LOOKING FOR?

• Fluent in German and English language
• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business.
• Experience working in a customer facing role, preferably on-site.
• Experience in international companies and/or golf sector
• Ability to analyze problems and provides well thought through solutions.
• Hands-on, self-driven, opportunity-seeking, respected and responsible person.
• Operational/hands-on, as well as strategic mindset.
• Strong growth ambitions, holds an entrepreneurial mindset.
• Works independently, but is also a team player who shares feedback and helps when required.
• Willingness to work “Out of hours” on weekends and evenings when necessary.
• Domestic travel required, 60%-75% of time on-site at customers.
• Occasional international travel required.
• Trustworthy, charismatic, quick thinking with a problem solver attitude

• Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product
• Activities should include but not be limited to:
• Conduct regular meetings and updates to share latest information and with owners and staff at each venue
• On-going email/phone communication to customers with software updates and other key information
• Train customers after the venue has been installed on all aspects of the Trackman product
• Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement.
• Help customers with Marketing Material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Lead the referral program for operators to recommend future venues