Customer Success Manager

at  Trackunit

Before you start reading the details, here are some highlights that we hope will spark your curiosity:

• Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world.
• Build and expand customer partnerships is at the forefront of this role
• Enjoy high impact, speed, and visibility across Trackunit and select partner organizations - engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management

We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit’s products and services through a program-based and consultative approach.
With locations all over the world and four different hubs in Denmark (Copenhagen, Kolding, Århus and Aalborg), we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark, Sweden or Norway, as you will be supporting our customers in the Nordics.
We also expect you to be able to travel to our partners’ offices in EMEA when required.

WHO ARE YOU IDEALLY?

• Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
• Troubleshooting skills, analytical thinking, perseverance, and patience.
• A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
• Delivering quality service on multiple accounts with tight deadlines.
• Curious and works well in an international, global environment where everyone wants to learn and collaborate.
• A self-starter, who works well as a team and takes on all tasks with true commitment.
• Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry.
  Don’t meet every single requirement? No worries - this is what we’re looking for ideally, but if you’re super excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply.

• Serve as the voice of the customer and advise them throughout the entire lifecycle.
• Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and kept in the loop on upcoming feature releases etc.
• Set-up and host cadence calls with the customer.
• Being the customers designated point of contact.
• Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
• Prepare and support customer presentations and Executive Business Reviews.
• Analyze data and collect feedback to support continuous improvement across all areas
• Proactively share best practice, facilitate training sessions and workshops.