Customer Success Manager

at  Tulip Interfaces GmbH

Tulip, the Frontline Operations Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility into the people, machines and processes involved in production-all in a matter of days.
Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract manufacturing, automotive, apparel, medical devices and more, have implemented Tulip’s intuitive platform to solve some of the most pressing challenges in manufacturing: error-proofing processes with guided workflows, integrating industrial IoT (IIoT) technologies with legacy factory machines, and capturing and analyzing real-time production floor data.
A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in the UK and Germany. It has been recognized as a MES Challenger on the Gartner Magic Quadrant, Frost and Sullivan Entrepreneurial Company of the year and a World Economic Forum Technology Pioneer. You can learn more and get started for free at Tulip.co.

WHAT SKILLS DO I NEED?

• Bias for action and impact
• BA/BS (MBA/Master preferred)
• Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role (SAAS Customer Success experience preferred)
• Experience in working with complex, multi-divisional, multi-geographical customers
• Strong leadership skills
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Services)
• Ability to travel (estimated ~25% )

• Deliver and communicate ROI for our customers, throughout the customer lifecycle
• Provide insights and guidance to customers to ensure that they get the most out of the platform with the aim of helping drive ongoing adoption and ensure renewals
• Being the trusted partner for the customer on the use-case and product functionality
• Quarterback engagement plans across various cross-functional teams at Tulip, on behalf of the customer