Customer Success Manager UK (m/f/x)

at  KONUX

ABOUT US:

Transform rail operations for a sustainable future! KONUX is a dynamic and fast-growing technology company that is transforming the way industry works. Our AI-powered solutions empower our customers to make smarter, data-driven decisions, and our culture is fueled by grit, ingenuity, and credibility - we believe that these values are essential to unlocking the potential of technology and making a real impact. At KONUX, we are passionate about driving innovation in the fields of IoT and AI, and we are looking for like-minded individuals to join our team.

JOB DESCRIPTION:

We are seeking a Customer Success Manager to join our team of innovators. The mission of the Customer Success Management at KONUX is to make our clients successful on their journey to a sustainable future by using our products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers’ internal transformation by operationalising the KONUX system, to activate account upsell dynamics by building qualified and quantified success stories with our customers to drive wider implementation. As a Customer Success Manager, you will be responsible for supporting customers’ projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account managers, solution engineers, data scientists, and executive sponsors, focusing on long-term transformational partnerships with your customers. You will work remotely but with the ability to travel between various UK locations easily

• Bachelor’s degree in Business, Marketing or Engineering/Science; MBA degree preferred
• 2 to 5 years hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G or public entity clients
• Proven experience with SaaS customer success frameworks as well as deep understanding of IoT and Digitisation concepts
• Creative problem solver and natural entrepreneur; comfortable with risk-taking and ambiguity
• Executive engagement skills with an ability to establish strong relationships with business decision-makers
• Exceptional verbal and written communication skills in English
• Highly collaborative, yet able to function well independently
• Traveling would be required from time to time (within UK and to the German HQ)
• Sharing the KONUX Culture, incl. a growth mindset, resilience and flexibility