Customer Success Manager (Wine)

at  Marama Labs

ABOUT US

Marama Labs is a scientific startup at the intersection of physics, winemaking and software, dedicated to revolutionizing the way winemakers produce and refine their craft. Our innovative analytical hardware and cloud software platform CloudSpec empowers winemakers with real-time insights on wine style evolution, allowing them to enhance wine quality, streamline production processes, and elevate their overall product.
Having recently closed an over-subscribed capital raise, our team is growing rapidly as we expand our presence in the global wine industry.

YOUR EXPERIENCE

• Bachelor’s degree in a relevant field such as Business, Marketing, Wine-science, Chemistry, Physics, Engineering, Software Development.
• Proven experience in a customer-facing role for a technology startup, preferably within the wine/food-tech/ag-tech industry.
• Well versed in ROI concepts and linking customer success actions to achieve ROI outcomes
• Prior experience designing and implementing a best-practice customer success playbook that can be executed at scale.
• Deep understanding of winemaking processes and the challenges faced by winemakers.
• Strong technical aptitude and ability to quickly learn and understand complex hardware and software solutions.
• Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Exceptional problem-solving abilities and a proactive, customer-centric mindset.
• Demonstrated track record of building and maintaining strong customer relationships.
• Experience with CRM systems and customer support tools is a plus.

WHY APPLY

Joining our team means being at the forefront of innovation in both technology and winemaking. You’ll have the opportunity to make a meaningful impact on the success of our customers while working alongside a passionate and talented team dedicated to driving positive change in the industry. If you’re looking for a dynamic role where you can combine your passion for customer success with your interest in cutting-edge technology and winemaking, we’d love to hear from you.

Additionally, we offer:

• $1000 per year towards professional development, work-related hobbies, conferences or courses
• Competitive salary
• Employee share option pool
• Flexible working hours
• Opportunity to work with world-leading scientists
• Extensive travel opportunities

THE ROLE

As a Customer Success Manager at Marama Labs, you will play a pivotal role in ensuring the satisfaction and success of our existing and new valued customers within the winemaking industry. You will be the primary point of contact for our clients, guiding them through onboarding, providing ongoing support, and fostering strong relationships to maximize their experience with our product and drive retention. Your deep understanding of both our technology and the intricacies of winemaking will enable you to deliver tailored solutions and proactive assistance to meet the unique needs of each of our customers, be they large enterprise wineries or ultra-boutique family run outfits.
We are seeking a highly motivated and customer-centric individual with a passion for both technology and winemaking. The ideal candidate will possess a unique blend of technical expertise, industry knowledge, and strong interpersonal skills to drive the success and satisfaction of our customers. They will thrive in a fast-paced startup environment, demonstrating adaptability, initiative, and a genuine commitment to delivering exceptional customer experiences.