Customer Success Officer

at  Materialise

FULL-TIME

Are you an organizational and communicative talent? Do you enjoy interacting with customers and taking an active part in the sales process? Is convincing people by phone a second nature for you? Do you love to manage several tasks simultaneously and process complex situations efficiently and accurately? Are you searching for a job in an innovative setting? Do you feel passionate about working with the newest technologies in the 3D printing industry? Then, you may be the person we’re looking for to join our team!
What you will do

Software maintenance renewals

• Meet software maintenance sales targets and increase maintenance sales
• Take care of the renewal and maintenance sales of our software products
• Proactively reach out to customers who are up for renewal
• Prepare quotations based on standard pricing guidelines
• Follow up with customers to close sales
• Follow company procedures, documentation, and administration protocol and requirements
• Work closely with internal teams such as customer success and account management

Anti-churn actions

• Contact clients before their renewal and identify churn risks at an early stage
• When possible and appropriate, propose alternatives to keep them as clients
• Thoroughly report the results to our product team

Customer support

• Provide first-level customer support
• Log support calls in the CRM System and forward to application engineers (when appropriate)
• Resolve software password issues

Sales team support

• Make proactive phone calls in support of marketing and sales actions
• Maintain our customer database
• Forward orders to our overseas team for processing
• Help organize back-office activities to be as efficient as possible in order to maximize the time you and the team have available to spend on revenue-generating activities.

Your profile

• 1 – 3 years of prior sales, sales support, or customer-facing experience
• A strong desire to offer high levels of customer satisfaction
• Strong communication skills in German and English are required, both verbal and written
• Sales-minded with a strong ability to sell by phone
• Excellent computer skills are a must (MS Office, specifically Outlook, Word, Excel, and PowerPoint)
• Knowledge of Salesforce or Microsoft Dynamics CRM would be advantageous but not essential
• Keen to work in the CRM environment in a disciplined manner
• Outstanding attention to detail and organizational skills
• Keen to work in the CRM environment in a disciplined manner
• Proactive and self-motivated
• Energetic with a positive attitude

Location and type of contract

• Bremen, Germany
• Full-time
• Remote
• Entry level

Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Please refer the Job description for details