Customer Success Onboarding - Marketing Cloud, French Speaking

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

PREFERRED QUALIFICATIONS AND SKILLS:

• Salesforce Admin, Adv Admin and/ or Consultant Certifications are an advantage.
• Salesforce Marketing Cloud Consultant, Marketing Cloud Administrator and Marketing Cloud Email Specialist are a plus
• Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred).
• Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy
• Consultative and customer-focused approach and engagement style.
• Ability to navigate, raise, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems
• Deep technical knowledge of Salesforce products and platform - features, capabilities, standard methodologies and how to deploy, including knowledge of the Salesforce ecosystem
• Ability to prioritize, multi-task, and perform effectively under pressure
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  Salesforce welcomes all.

• Become a Salesforce subject-matter expert for your chosen Cloud/Product, focusing on accelerating the initial time to value for new customers.
• Use consulting skills to uncover initial business use cases, setting the stage for long-term customer success.
• Provide relevant recommendations specific to customers’ business needs
• Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products
• Build tailor-made Success Paths for your customers, detailing the steps that will ensure their business goals are met
• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
• Actively leverage and chip into the overall knowledge base and expertise of the community
• Be our customers’ first point of contact post-sales, and welcome them warmly into the ecosyste