Customer Success Operations Associate (m/f/d)

at  Mews

CAN YOU HELP US CHANGE THE WORLD?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole…
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First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As a Customer Operations Associate, you’ll play a crucial role in enhancing operational efficiency within the Customer Success organization. Collaborating closely with the Customer Success team and leaders, you’ll drive operational improvements and cross-functional collaboration with revenue operations teams. Reporting to the Director of Customer Operations and integrated into the wider Revenue Operations team, your responsibilities will include handling various stakeholder requests and tasks related to the customer journey. Your focus will be on optimizing the effectiveness of customer success managers by streamlining processes, analyzing data, and implementing strategies to improve key metrics such as customer lifetime value, net revenue retention, and net promoter score. Additionally, you’ll work closely with the Customer Success Team to ensure seamless customer engagement throughout their lifecycle, facilitating innovative solutions for desired customer outcomes.