Customer Success Representative

at  BekaertDeslee

The Customer Success Representative ensures efficient and effective communication and collaboration between existing customers and the BDEMENA organization, translating customer needs into actionable tasks for various internal teams to facilitate successful project completion and customer satisfaction.
Other
Waregem, Belgium

JOB DESCRIPTION

As a Customer Success Representative, your key responsibilities include:

• Managing your existing customer portfolio in the French market, prioritizing optimal customer service.
• Commercial Solutions: Listen to customer needs and offer commercially viable solutions, ensuring technical accuracy and customization.
• Customer Projects: Work on customer-specific projects, providing support and technical advice.
• Customer Interaction: Assist the Sales Manager during customer visits. Communicate clearly and efficiently with customers, and proactively provide updates.
• Technical Advice and Samples: Provide technical advice, send customer-specific samples, new developments with technical details, and new collections.
• Serve as the primary POC for all sales queries from customers and sales managers.
• Take ownership of issues and provide effective, professional solutions.
• Operating as the POC to ensure a smooth process of the sample requests:
• Request new designs and presentations in a technically prepared manner.
• Follow sample production, answer technical questions, and ensure smooth communication.
• Stay updated on new developments, request new qualities/finishes, and ensure technical correctness in communications.
• Providing Sales support:
• Assist the Sales Manager in client visits.
• Provide clear updates of customer requests.
• Staying up to date with product developments:
• Stay up to date within the industry.
• Stay informed about new developments within the company and explain them to customers.

• Managing your existing customer portfolio in the French market, prioritizing optimal customer service.
• Commercial Solutions: Listen to customer needs and offer commercially viable solutions, ensuring technical accuracy and customization.
• Customer Projects: Work on customer-specific projects, providing support and technical advice.
• Customer Interaction: Assist the Sales Manager during customer visits. Communicate clearly and efficiently with customers, and proactively provide updates.
• Technical Advice and Samples: Provide technical advice, send customer-specific samples, new developments with technical details, and new collections.
• Serve as the primary POC for all sales queries from customers and sales managers.
• Take ownership of issues and provide effective, professional solutions.
• Operating as the POC to ensure a smooth process of the sample requests:
• Request new designs and presentations in a technically prepared manner.
• Follow sample production, answer technical questions, and ensure smooth communication.
• Stay updated on new developments, request new qualities/finishes, and ensure technical correctness in communications.
• Providing Sales support:
• Assist the Sales Manager in client visits.
• Provide clear updates of customer requests.
• Staying up to date with product developments:
• Stay up to date within the industry.
• Stay informed about new developments within the company and explain them to customers