Customer Success Representative

at  DiliTrust

Customer Success Representative
Ready to be part of the Legal Tech revolution?
As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.
Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 50 countries, with a 80% of them being Cac 40 companies.
Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.
Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the “Happy at Work” and “Tech at Work” label since 2019.

To manage the needs and evolution of a portfolio of existing DiliTrust clients in Dach region, ensuring success, retention and growth (Account Manager role). Basically, this implies:

• Establish and nurture strong executive sponsorship and manage the relationships with a portfolio of clients: senior executives within multinationals but also mid-sized companies. You will do business with CEOs, board members and management teams.
• Monitor business & usage KPIs , training needs and clients suggestions; Manage requests for changes, up/down selling, and incident escalation.
• To create excellent first-time user experiences leading the onboarding of new customers, training them and providing support to the change management that facilitates the adoption of DiliTrust (Project Manager role). Basically, this implies:
• Be a Dilitrust portfolio expert and gain a good understanding of the DiliTrust Governance Suite use cases.
• Spearhead, create and drive full project implementation plan per each customer you onboard.
• As part of the Customer Success team, you will help to nurture customer relationship sharing best practices and experience with the CS Global team and participating actively in ongoing initiatives.