Customer Success Representative ( German speaking )

at  Fieldbee

FieldBee is a Dutch company that develops innovative automation products for farmers worldwide. Our mission is to help farmers increase their productivity and have an easier life while assisting in their transition to more sustainable agriculture. We achieve that by making tractor automation accessible to all farmers.
The company designs and manufactures tractor guidance systems: precise navigation and automated steering. Our products are developed using the latest technologies, making them more affordable for small and midsized farmers, while maintaining the highest quality and reliability. FieldBee is gradually increasing its product offering toward the full automation of various agricultural machines.
Our products are sold in more than 60 countries, led by Germany and the DACH region, while sales are growing very rapidly. Join our ambitious team, in this pivotal moment in the world’s agriculture, as we grow to be one of the key players in this fascinating industry.

BASIC QUALIFICATIONS:

German language fluency. Both spoken and written
English language fluency. Both spoken and written
Polish language fluency/ Native.
2 – 4 years of relevant work experience, preferably in Customer Support in an international work environment
English level for internal business communicable

WE VALUE (SKILLS, NICE TO HAVE):

A flexible individual with a high level of intercultural sensitivity, able to adapt to new situations
Pro-active “can do” attitude
Technical mindset
Proactive Customer care and installation support
Training for dealers
Team player
General Customer Service understanding and attitude

Diagnostic and troubleshooting of farmers’ technical issues
Technical support of the product ( and its components) (using different communication channels: emails, service desk tool, online chat, phone calls)
Tracking the life cycle of customer requests
Analysis and determination of product requirements
Creating and updating products supporting documentation
Compliance with SLA
Reporting the customer’s requests
Proactive communication between the teams
Updating the knowledge base of the product
Supporting and assisting in conducting online and offline events for clients and internal teams
Hosting the webinars
Customers training
Develop relationships between customers and the customer support team. Visits clients, detecting the problems on the field and their troubleshooting.
Business Travel to Germany - Supporting Customers on product installation at their location
Participation and representation of the company during Field Days or Trade Shows for DACH Region