Customer Success Representative

at  Global Water Solutions

Global Water Solutions is looking for a Customer Success Representative to join our new and committed workforce in Dubai with the aim of giving the best customer satisfaction and becoming the most reliable support for Sales. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS has been focused on improving people’s lives by providing clean water worldwide and facilitating access to it.
We are looking for a self-starter and result-driven professional with a forte to ensure a proactive customers communication and an eye for details, having strong business ethics, with a solid proven record of solving issues.
At GWS, you will have global exposure with a dynamic and friendly environment. We foster a fair and achievement-oriented work culture, where employees are highly valued and motivated, encouraged to explore the full potential of their skillsets and grow further. Being a people-oriented organization, GWS nurtures a flexible, engaging, collaborative and yet challenging and autonomous work environment with hybrid and remote working options.
If you feel your profile matches our requirements, please send us your application following the process below. The Customer Success Representative will be based in our office in Dubai and will report to the Commercial Manager – Middle East.

YOUR ATTRIBUTES:

• Minimum 2/3 years of previous experience in Inside Sales/Customer Service/Sales Support or similar functions;
• Strong phone presence and experience dialing many calls per day;
• Able to work precisely with strong organizational skills, eye for details and prioritizing skills;
• Customer-orientated and the ability to resolve day-to-day challenges;
• Experience working with Netsuite or CRM or any other ERP system;
• Excellent verbal and written communication skills both in Arabic and English;
• Self-motivated, flexible, willingness to work both – in a team and individually.

What is included in our Offer:

• Competitive base salary
• Final year bonus
• Work Visa and Health Insurance

Your Recruiting Experience:

• The HR team will carefully review your application (CV and cover letter) and will come back to you within 2 weeks in either way (please check your email);
• In case your profile is reflecting our requirements, the HR team will set up an initial phone/video call interview of 30 minutes;
• If the HR interview is positive, you’ll be invited to the second interview with the Commercial Manager – Middle East;
• If you have passed all these steps, congrats and well done, we are ready and enthusiast to welcome you;

• The ideal starting date is 1st of June

  We are looking forward to meeting you!

• Develop meaningful relationships with customers to encourage trust and loyalty;
• Understand customer needs and requirements;
• Identify and route qualified opportunities to the appropriate sales executives for further development and closure;
• Maintain and expand your database of prospects within your assigned territory;
• Team with Sales resources to build pipeline and close deals;
• Provide accurate and complete information by using the right internal tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
• Keep records of customer interactions, process customer accounts and file documents;
• Coordination of all the office and administrative activities.