Customer Success Representative

at  LGC Group

ABOUT LGC BIOSEARCH TECHNOLOGIES:

With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World and we have embodied our mission by working with customers to enable research into life-altering treatment for disease and illness worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, purpose-driven organisation.
Job Description

QUALIFICATIONS

• Minimum O Level with relevant experience or Diploma in business, related service industries or equivalent.
• 3-5 years of relevant working experience in Order Support/Supply Chain/Shipping line is preferred
• Ability to establish rapport with customers as the role will involve significant customer and distributor support calls
• Strong listening and problem solving skills
• Good understanding of sales order processes and logistic matters.
• Service oriented with positive attitude. Customer-focused and a team player
• Able to work in highly-matrixed organization and manage stress well.
• Strong organisational and time management skills, with the ability to perform and prioritize multiple tasks efficiently
• Familiar with Microsoft Applications (Excel, PowerPoint etc.)
• Good communication skills in English and having ability to communicate in Chinese will be a plus. to support Chinese speaking counterparts.
  If you are a Customer support person who is passionate about building strong customer allegiance through continuous process improvement and optimization across functions and stakeholder to help build SOPs and able to thrive in a data driven work environment, you are welcome to apply.
  Additional Information

Please refer the Job description for details