Customer Success Representative

at  MDC Data Center

We have an exciting opportunity for you to join our team in Mexico as a Customer Success Representative!

MINIMUM QUALIFICATIONS:

• Bilingual (Spanish/English)
• Proven experience in a customer success, account management, or similar role within the data center or IT industry
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with key stakeholders
• Proficiency in customer relationship management (CRM) software and data analysis tools
• Strong problem-solving skills and a proactive approach to customer engagement
• Ability to work independently and as part of a collaborative team
• Bachelor’s degree in Business, Information Technology, or a related field

• Develop and maintain strong, long-lasting relationships with customers
• Act as the primary point of contact for customer inquiries and concerns
• Understand customers’ business objectives and challenges to provide tailored solutions
• Analyze customer data and usage patterns to identify opportunities for improvement and optimization
• Provide customers with actionable insights to enhance their data center operations and achieve their goals
• Collaborate with internal teams to develop and deliver reports and dashboards that offer valuable insights to customers
• Serve as a trusted advisor to customers, offering strategic guidance and recommendations
• Proactively communicate best practices and industry trends to help customers maximize the value of their data center investments
• Conduct regular check-ins and business reviews with customers to ensure alignment and address any issues
• Facilitate the onboarding process for new customers, ensuring a smooth transition and effective utilization of our services
• Conduct training sessions and workshops to educate customers on our data center solutions and features
• Advocate for customers’ needs and feedback within the organization to drive continuous improvement
• Work closely with product development, sales, and support teams to ensure customer requirements are met
• Monitor customer satisfaction and engagement levels, taking proactive measures to prevent churn
• Identify upsell and cross-sell opportunities to drive revenue growth and enhance customer value