Customer Success Specialist

at  Appleone

DESCRIPTION

AppleOne has partnered up with a client in the Toronto area, who is looking to take on a Customer Success Specialist for a fulltime opportunity on remote basis.

Job Responsibilities:

• Helping to manage a portfolio of 40-100 clients
• Will be paired with a portfolio manager
• Working within an ticketing system to answer any of the clients questions and/or concerns
• Answering emails and booking meetings if a more complex issue arises
• Will be assisting with adhoc duties; example writing articles for releases and preparing presentations for conferences
• Assists with the presentation for the portfolio manager
• 80% of the role will is client support (mainly via email)

Top Requirements:

• Accounting knowledge IS A MUST (You have to know what the software is doing on the back)
• Understand debits and credits is A MUST
• Personable and engaging
• Problem solving capabilities
• Peer communication
• Construction experience

Perks:

• 3 weeks vacation

• 4 day work week (unofficially- but due to business requirements they may to work on Fridays)

• Will be closed last 2 weeks of December

• Can claim up to 15% of your annual salary for further education (must be approved by management)
• Offer matching for stock purchases
• Medical and Dental coverage of 80% from day one (employer pays)
• Work life balance
• Provides all equipment needed to work from home

ADDITIONAL SKILLS

(none specified)

• Helping to manage a portfolio of 40-100 clients
• Will be paired with a portfolio manager
• Working within an ticketing system to answer any of the clients questions and/or concerns
• Answering emails and booking meetings if a more complex issue arises
• Will be assisting with adhoc duties; example writing articles for releases and preparing presentations for conferences
• Assists with the presentation for the portfolio manager
• 80% of the role will is client support (mainly via email