Customer Success Specialist (EMEA)

at  D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

GENERAL DESCRIPTION:

As Customer Success Specialist, you oversee a large portfolio of our small-to-medium business (SMB) EMEA Higher Education and Corporate customers at scale. You will have the opportunity to establish productive and trusted relationships with educational organizations and ensure customer satisfaction and retention by driving customer adoption, stakeholder value and advocate the full use of D2L’s Brightspace Learning Management System (LMS).

EDUCATION RECOMMENDATIONS:

• Bachelor’s degree and/or equivalent experience
  Please Note: This role can be done from your home office within the UK or on-site at our London Office (Battersea Power Station).
  Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!

• Proven experience in Customer Success, Account Management or related roles
• High energy level, demonstrated drive to succeed, and a sense of urgency
• Ability to quickly leverage tools and technology to deliver value to a large portfolio of SMB customers at scale
• Ability to build relationships, quickly establish credibility and collaborate across multiple internal and external teams
• Ability to design processes and workflows to drive efficiency - mapping out interventions that work well for others to follow
• Ability to prioritize and stay organized and on task
• Excellent communication and analytical skills
• Experience within a fast paced, growth organization is ideal
• Experience working in education technology or knowledge of business drivers in the education space is plus