Customer Success Specialist - Köln

at  AlignTech

JOIN A TEAM THAT IS CHANGING MILLIONS OF LIVES.

Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?

IN THIS ROLE, YOU WILL…

• Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
• Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
• Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
• Be alert to trends in requests and issues reported by customers
• Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
• Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
• Document information in the company’s database(s) about each contact you handle following defined parameters
• Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance

IN THIS ROLE, YOU’LL NEED …

• 1-3 years’ work experience in a customer-based environment
• Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
• Native level German language skills and good English language skills
• Willingness to learn
• Good team player, dynamic, optimistic, accurate, result oriented