Customer Success Specialist

at  Lumary

YOU HAVE EXPERIENCE IN

• Helping customers optimise their digital solution (Salesforce preferred) or experience in an Allied Health environment
• Building training materials and collaterals using multiple mediums including written and video
• Working closely with customers and building strong relationships with them
• Presenting complex information, leading group sessions and facilitating discussions with clients and internal teams
• Supporting customers to navigate and adapt to the changes in their digital processes

As a Customer Success Specialist you will play a vital role to support clients after go live, with optimising the use of the solution implemented and championing user adoption. You will meet customers periodically to provide ongoing guidance and provide advice after they go live. You will triage and respond to tickets from live clients daily and liaise with implementation and product builders on config and product fixes. You will also provide product training to live clients where required.