Customer Success Specialist

at  RoundGlass

Help us bring our vision of global wellbeing to life
Position Title: Customer Success Specialist
Location: Bellevue, WA (On-Site)
Position Type: Regular, Full-Time

WHO WE ARE:

At Roundglass, our mission is simple yet ambitious: To help people everywhere to live better through wholistic wellbeing.
Our app, Roundglass Living, can help anyone change their life, one wellbeing goal at a time, with a personalized daily feed of research-backed practices. Roundglass Giving encompasses a diverse set of ventures that share a common purpose: empowering individuals, enriching communities, and preserving a thriving planet.

SKILLS & QUALIFICATIONS:

• 5+ years of prior Sales Engineering, Pre-Sales or Solution Architect experience
• Outstanding professional, sales, and technical capabilities; comfortable supporting enterprise (field) sales teams on targeted accounts
• Ability to see and present “the big picture”, and architect solutions to solve customer problems, and business challenges
• Strong customer facing and relationship building skills
• Demonstrated excellent verbal and written communication skills, needs analysis, positioning, business justification, and closing techniques
• Data analysis and good data-driven decision-making skills
• Previous Sales / Solution Engineering experience in health/wellness space or Enterprise SaaS platforms preferred
• Familiarity with start-up environment preferred

WHY ROUNDGLASS:

RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.
We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community, and we are always looking for people who share our passion.
To learn more, visit our Website, Facebook, Instagram and LinkedIn.
RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
We rely on legitimate interest as a legal basis for processing persona

ABOUT THE ROLE:

As the Customer Success Specialist, you will lead the collaboration efforts with enterprise sales teams, Product Leaders, and a variety of other stakeholders to adapt our portfolio of health and wellbeing products and services to meet our users’ needs. Within the team, you will be the key subject matter expert for our product, technical architecture, and the health/wellbeing industry domain.

WHAT YOU’LL DO:

• Orchestration of the ideation, design, and development processes of defined products and solutions across RoundGlass products
• Lead the team in technical direction during development ensuring all solutions are strategic and scalable
• Identify and understand unique problem cases in the market and product needs and formulate solutions using the portfolio of products and services
• Build a working knowledge of similar products to create a competitive product strategy
• Drive innovative solutions to connect knowledge between Design, Engineering, Marketing, and Sales to deliver new features and products
• Create standards and complete modeling to monitor and enhance capacity and performance