Customer Success Specialist (w/m/d)

at  Luware

Luware is still incredibly growing! Since our foundation in 2010, we have been getting the most out of the Microsoft technology stack and continuously improving it. Our unique solutions transform Microsoft Teams into a customer service hub that gives meaning to every customer interaction. As the leading software-as-a-service company in our market segment, agile, hybrid working is a matter of course for us.We are looking for as soon as possible for a tech savvy, self-driven person who will ensure a quick and smooth onboarding of our customers, including installation, configuration and training.This unique role is based at our fresh redesigned Office in London- City- remote/hybrid.

YOUR SKILLS

• Tech-savvy personality who is excited by new technology
• Experience in a Customer focused Specialist-Role- mandatory
• Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner (Within a SaaS organization is a great plus, but not necessary)
• Very nice to have (but not must) is MS-Teams fundamentals
• Thinking in use cases rather than features
• Excellent English- Language skills
• Passion for training and providing customer resolutions
• Self-driven, ambitious person who takes responsibility
• Drive continuous improvement within the company

• Responsible for ensuring new customers are onboarded quickly and smoothly (setup, configuration, training)
• Helping customers with technical questions about the solution and how it integrates into their environment
• Proactively managing your portfolio of customers, executing on proactive touchpoints to ensure the customer gets a premium experience
• Collaborating with the Product Management team to provide feedback on hickups during the on boarding process
• Regularly hosting customer facing webinars to help them get the most out of the product
• Responding to customer support queries
• Helping us to develop the processes and ways of working in this new market