Customer Support Advisor

at  Accountor

Join our a+ team! At Accountor, we are forerunners for the future. Together, we help and support thousands of companies to manage their business better and more efficiently. We do this by providing the best financial management software and services on the market.
Development, curiosity, and growth give us purpose - we really have the ambition to be one step ahead and learn together. We know that new ideas require an open mind and the right setting, and that is why we focus on providing you with a supportive and flexible work environment to get things done.
What your future looks like at Accountor
In your role as a Customer Support Advisor, you help our customers succeed with the financial management products and apps that we offer. You provide guidance, advice, and solutions to our clients over the phone, through email, and via chat. You also offer actively new solutions and additional products to our customers. You will work with our products Procountor, Apix, eTasku, Isolta or Ecom (you might start with one and then learn the ropes of others).
Customer service doesn’t always have ready-made instructions for every situation. That’s why we expect you to be a persistent and curious person who wants to find the right solution for each customer. You want to be part of a developing and experimental organization. You want to create excellent customer encounters, with a cheerful and open attitude. We assist our customers in Finnish and Swedish, and our business language is English.
Your team consists of an energetic group of experts who assist you in excelling in this role. Although this is a customer service role related to financial management software, you do not need to be a technical expert - you need ordinary IT skills and a customer-oriented mindset. We will provide you with the needed training to get more familiar with our products! We work in a hybrid model, partially from home and from the office. Onboarding will happen from the office in Keilaniemi Espoo.

So why should you choose to work with us? Well, let us tell you!

• Our people are the best in the business.We have a truly international team of professionals who are passionate about what they do and always eager to learn and collaborate. We are proud to have around 15 nationalities under our roof and to have achieved a gender division of 50-50 in our workforce, a rare feat in the tech industry. With a team of 400 spread across Finland and a tight-knit group of 10 in Stockholm, we are an industry forerunner in Finland and hopefully soon is Sweden too!
• We offer fantastic opportunities for professional growth and development.With our in-house trainings and a yearly personal budget for professional development, we want to make sure that you can develop yourself as an expert in your field. Our company offers great career paths within our different products, projects, countries, and clusters.
• We have a comprehensive set of benefits that are designed to support your well-being and help you grow both personally and professionally.From a competitive bonus program (paid twice a year) to modern devices, we’ve got you covered. And with extensive occupational health services and a range of recreational benefits, we’re committed to helping you maintain a healthy work-life balance.

Apply between 20 March 2024 and 7 April 2024 23:59 (Europe/Helsinki)

What we need from you

• Previous experience in customer service
• English language skills
• Finnish language skills
• Customer-oriented mindset
• Enthusiastic about communicating with customers on the phone
• Sales-oriented mindset

What we would also like from you

• Swedish language skills

Accountor FMS (Financial Management Software)
Accountor Group is a leading cloud-based FMS and HR SaaS software company supported by its tech-enabled services business. Almost 300 technology professionals work in Accountor software. In total, the group employs about 2,500 professionals in six countries. Our mission is to help our customers use the possibilities of modern technology and digitalization in their everyday work. The group’s headquarters is in Espoo, Finland. In addition to Finland, we operate in Sweden, Norway, Denmark, Netherlands, and Ukraine. The turnover of the Accountor Group was 260M€ in 2022.
In this position you will work as a part of Accountor Group’s FMS (Financial Management Software) cluster. For more information on our product portfolio, please visit our websites: Procountor, Ecom, Isolta, Apix, eTasku.
Email:
talent.fms@accountor.fi
Accountor
Espoo
Turku
Tampere
Jyväskylä
Oulu
Hybridityö
Julkaistu 03.04.202

Please refer the Job description for details