Customer Support Agent (German Desk)

at  Genesis

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
Everhelp is a team of professionals creating fast-growing outsource support service for more than 50 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.
Now we are looking for Customer Support Specialist for the outstaff base to be the first contact point for our customers providing excellent support to them.

• resolving all inbound and outbound support requests according to our internal guidelines;
• support work via e-mail, chat and phone;
• escalating tickets to mentors and team leaders if necessary;
• giving feedback on processes and ideas to improve customer satisfaction;
• special tasks optional for experienced agents (e.g. Social media support, reputation management).