Customer Support Agent

at  ReadyTech Group

Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
We’re looking for a Customer Support Agent to join our Workforce Solutions team and empower our customers to competently and confidently use our products and services, growing our reputation and customer advocacy with each interaction.
The Customer Support Agent is responsible for delivering engaging and effective customer service via phone and/or email, with a view to continuous improvement of our Customer Support OKR scores. The team provides a 1st class customer experience for our Payroll and HRIS customers that makes us stand out from our competitors and ensures our customers love us as much as we love them.

YOU HAVE KNOWLEDGE AND EXPERIENCE IN THE FOLLOWING AREAS:

• Payroll and/or HRIS
• Salesforce.com
• Payroll knowledge would be advantageous (Australian and New Zealand)
• MS Office including Excel and Word
• Customer service experience
• Experience working for a payroll or SaaS provider
• Zambion/HR3 knowledge would be highly advantageous

Please refer the Job description for details