Customer Support Agent with French

at  David Kennedy Recruitment

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a French-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers with their queries regarding the platform.
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time

REQUIREMENTS:

• Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
• Minimum 1 year of experience in a Customer Support role at a contact centre
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms