Customer Support Agent with Italian

at  Sales Consulting

Customer care is reflected in every interaction: from placing an order to specialized consultancy, delivery, and product returns.

Here’s what you should do:

• Maintain a professionally customer-oriented attitude.
• Take over and resolve situations where non-compliances occur.
• Assist the customer in the purchasing decision by providing requested details about products and services.
• Provide solutions for various issues: order placement, delivery, and returns. The activity will be developed on all communication channels, including chat and call, ensuring a comprehensive and seamless customer experience.

REQUIRED SKILLS AND EXPERIENCE

You know you’re a good fit if you tick the following:

• Desire to gain experience: It’s okay if it’s your first job; you’ll learn alongside us.
• Proficiency in Italian at an advanced level, encompassing written, spoken, and reading skills, equivalent to Level B2+.
• Basic English language knowledge (B1 level).
• Highly developed sense of integrity and commitment to customer satisfaction.
• Customer focus & passion for excellence with respect to treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
• Communication skills: You’ll turn your talent into a career.
• The need to be part of a top team: We’re energetic, enthusiastic, and friendly.
• The right attitude: You’re not afraid of challenges; you face them with confidence and determination to find solutions.

What do we offer you?

• Flexible schedule of 9 hours per day (1 hour lunch break), Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00.
• The salary package includes a base salary, performance bonuses, and meal vouchers.
• Paid startup training and professional development sessions.
• Medical subscription.
• Access to Bookster library for borrowing books.
• Access to 7card.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Motivational contests and team-building activities.
• Real possibilities to promote within the company.

• Maintain a professionally customer-oriented attitude.
• Take over and resolve situations where non-compliances occur.
• Assist the customer in the purchasing decision by providing requested details about products and services.
• Provide solutions for various issues: order placement, delivery, and returns. The activity will be developed on all communication channels, including chat and call, ensuring a comprehensive and seamless customer experience